Return Policy
At Gadget Flex, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return process to make it easy for you to return or exchange items.
Eligibility for Returns:
- You may return items within 7 days of the purchase date. To be eligible for a return, the item must be in its original condition and packaging, including all accessories and documentation.
Return Process:
- To initiate a return, please contact our customer support team at help@gadgetflex.lk or through our Contact Form. Provide your order number and a detailed reason for the return.
Return Shipping:
- Customers are responsible for return shipping costs, except in cases where we made an error with your order.
Refund or Exchange:
- Once we receive and inspect the returned item, we will process your refund to the original payment method or offer an exchange for a replacement item. Refunds typically take 2-3 business days to process.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide a full refund, including any return shipping costs.
Non-Returnable Items:
- Some items are non-returnable for hygiene or safety reasons. These items are clearly marked as such in the product description.
Cancellation Policy:
- If you wish to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request, but if the order has already been processed or shipped, it may not be possible to cancel it.
Contact Us
For warranty-related inquiries or to file a warranty claim, please feel free to contact us at:
- Email: help@gadgetflex.lk
- Our website: gadgetflex.lk
- Phone number: 0777445227